Returns & Exchanges
At Floral Fringe, we want you to be delighted with your purchase. If for any reason you are not satisfied with the item you received, we offer a 30-day return and exchange policy for eligible products.
Items must be returned in their original, unused condition with all original packaging and tags included.
Return Eligibility
To qualify for a return or exchange, please ensure that:
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The request is made within 30 days of delivery
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The product is unused and in its original condition
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All tags, packaging, and accessories are included
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The item shows no signs of wear, damage, or alteration
Please include your order number when requesting a return or exchange so we can assist you more quickly.
Unless the item arrives damaged or incorrect, return shipping costs are the responsibility of the customer.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please send:
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Your order number
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Clear photos of the product
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Photos of the packaging and shipping label
Our team will review the case and provide a replacement or refund if the issue is confirmed.
How to Request a Return or Exchange
To start the process, please follow these steps:
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Ensure the item remains unused and properly packaged.
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Email support@floralfringe.com with:
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Your order number
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Photos of the item
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A short explanation of your request
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Our support team will respond within 1–3 business days with further instructions.
Please do not send items back without receiving return instructions first.
Refund Processing
Once the returned item is received and inspected, we will process your refund to the original payment method.
Refunds are usually completed within 1–5 business days after the return is confirmed.
Additional Notes
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Items returned without prior authorization may not be accepted.
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Shipping fees are generally non-refundable unless the item is defective.
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International orders may require the customer to cover return shipping costs.
Need Help?
If you have any questions regarding returns or exchanges, please contact us:
📧 support@floralfringe.com
🌐 floralfringe.com
Our goal is to make your shopping experience with Floral Fringe simple and enjoyable.