FAQs: Orders & Shipping
Need Assistance?
To help you quickly find the information you need, we’ve answered some of the most common questions about orders and shipping below. If you can’t find what you’re looking for, our support team is always happy to help.
How can I track my order?
Once your order has been processed and shipped, you’ll receive a confirmation email containing your tracking number and carrier information.
You can also check the status of your order directly on floralfringe.com by visiting the order tracking page and entering your order details.
Most orders are prepared and shipped within 1–3 business days after purchase. If you believe your order may be delayed, please feel free to contact our support team.
Can I exchange an item from my order?
If you receive an item that doesn’t meet your expectations, you may request an exchange within 30 days of delivery, provided the product is unused and in its original condition.
To begin the exchange process, please contact our customer service team at support@floralfringe.com, and we will guide you through the next steps.
Please note that exchange options may vary depending on your location and product availability.
What is your return policy?
We accept returns for eligible items within 30 days of receiving your order.
Returned products should be:
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Unused
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Unwashed
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In their original packaging and condition
Once the returned item is received and inspected, we will process the refund according to our return policy. Shipping fees may not be refundable unless the item arrives damaged or incorrect.
For complete details about our return procedure, please refer to the Return Policy page on our website.
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. Because of this, modifications or cancellations may not always be possible once an order has been confirmed.
If you need to update shipping details or request a cancellation, please contact us as soon as possible at support@floralfringe.com. While we cannot guarantee changes, we will do our best to assist before the order is shipped.
We're Here to Help
Our goal is to make your shopping experience with Floral Fringe simple and enjoyable. If you have additional questions about your order, shipping times, or our products, please reach out anytime.